{"id":452301,"date":"2026-08-01T20:10:51","date_gmt":"2026-08-01T19:10:51","guid":{"rendered":"https:\/\/dev.hellowp.io\/hu\/t\/ugyfelszolgalat-start\/"},"modified":"2026-08-25T09:26:58","modified_gmt":"2026-08-25T08:26:58","slug":"ugyfelszolgalat-start","status":"publish","type":"product","link":"https:\/\/dev.hellowp.io\/hu\/t\/ugyfelszolgalat-start\/","title":{"rendered":"\u00dcgyf\u00e9lszolg\u00e1lat Start"},"content":{"rendered":"<p class=\"text-base leading-relaxed text-gray-600 dark:text-gray-300\">\n  Az \u00dcgyf\u00e9lszolg\u00e1lat Start egy teljesen felkonfigur\u00e1lt, <strong class=\"text-gray-900 dark:text-white\">saj\u00e1t szerveren fut\u00f3<\/strong> \u00fcgyf\u00e9lszolg\u00e1lati rendszer. Az\u00e9rt van, hogy rend legyen a v\u00e1llalkoz\u00e1sod \u00fcgyf\u00e9lkommunik\u00e1ci\u00f3j\u00e1ban.\n<\/p>\n<p class=\"mt-3 text-base leading-relaxed text-gray-600 dark:text-gray-300\">\n  Nem kell t\u00f6bb\u00e9 e-mail fi\u00f3kok k\u00f6z\u00f6tt keresg\u00e9lni, leveleket tov\u00e1bb\u00edtani, vagy azon gondolkodni, hogy egy \u00fcgyf\u00e9lnek v\u00e1laszolt-e m\u00e1r valaki. Minden megkeres\u00e9s egy helyre \u00e9rkezik, minden v\u00e1lasz napl\u00f3zott, \u00e9s minden munkat\u00e1rs ugyanabban a rendszerben dolgozik.\n<\/p>\n<div class=\"mt-6 rounded-xl bg-gradient-to-r from-amber-500 to-amber-600 p-px dark:from-amber-600 dark:to-amber-700\">\n<div class=\"flex items-center gap-4 rounded-[11px] bg-amber-50 px-5 py-4 dark:bg-gray-900\">\n<div class=\"flex h-11 w-11 shrink-0 items-center justify-center rounded-full bg-amber-100 dark:bg-amber-900\/40\">\n      <i class=\"fa-duotone fa-server text-lg text-amber-600 dark:text-amber-400\"><\/i>\n    <\/div>\n<div>\n<p class=\"text-sm font-semibold text-gray-900 dark:text-white\">A szervert is mi adjuk, licencd\u00edj nincs<\/p>\n<p class=\"mt-0.5 text-sm text-gray-600 dark:text-gray-400\">A VPS a csomag r\u00e9sze: nem kell szervert b\u00e9relned vagy adminisztr\u00e1lnod. \u00c9s nincs felhaszn\u00e1l\u00f3nk\u00e9nt fizetend\u0151 d\u00edj sem \u2014 annyi koll\u00e9g\u00e1t veszel fel, amennyit akarsz.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<h2 class=\"mt-10 mb-6 text-2xl font-extrabold text-gray-900 dark:text-white\">Mit tartalmaz?<\/h2>\n<div class=\"grid gap-4 sm:grid-cols-3\">\n<div class=\"group rounded-xl border border-gray-200 bg-white p-5 transition-shadow hover:shadow-md dark:border-gray-700 dark:bg-gray-800\">\n<div class=\"mb-3 flex h-10 w-10 items-center justify-center rounded-lg bg-amber-100 text-amber-600 dark:bg-amber-900\/30 dark:text-amber-400\">\n      <i class=\"fa-duotone fa-server text-lg\"><\/i>\n    <\/div>\n<h3 class=\"text-base font-bold text-gray-900 dark:text-white\">K\u00e9sz rendszer<\/h3>\n<p class=\"mt-1.5 text-sm leading-relaxed text-gray-500 dark:text-gray-400\">Zammad alap\u00fa ticketrendszer, telep\u00edtve \u00e9s teljesen felkonfigur\u00e1lva. Nem neked kell \u00f6sszeraknod.<\/p>\n<\/p><\/div>\n<div class=\"group rounded-xl border border-gray-200 bg-white p-5 transition-shadow hover:shadow-md dark:border-gray-700 dark:bg-gray-800\">\n<div class=\"mb-3 flex h-10 w-10 items-center justify-center rounded-lg bg-amber-100 text-amber-600 dark:bg-amber-900\/30 dark:text-amber-400\">\n      <i class=\"fa-duotone fa-hard-drive text-lg\"><\/i>\n    <\/div>\n<h3 class=\"text-base font-bold text-gray-900 dark:text-white\">VPS a csomagban<\/h3>\n<p class=\"mt-1.5 text-sm leading-relaxed text-gray-500 dark:text-gray-400\">A szervert mi biztos\u00edtjuk, \u00e9s mi is \u00fczemeltetj\u00fck. Nem kell VPS-t b\u00e9relned, telep\u00edtened vagy adminisztr\u00e1lnod hozz\u00e1.<\/p>\n<\/p><\/div>\n<div class=\"group rounded-xl border border-gray-200 bg-white p-5 transition-shadow hover:shadow-md dark:border-gray-700 dark:bg-gray-800\">\n<div class=\"mb-3 flex h-10 w-10 items-center justify-center rounded-lg bg-amber-100 text-amber-600 dark:bg-amber-900\/30 dark:text-amber-400\">\n      <i class=\"fa-duotone fa-paper-plane text-lg\"><\/i>\n    <\/div>\n<h3 class=\"text-base font-bold text-gray-900 dark:text-white\">Pr\u00e9mium lev\u00e9lk\u00fcld\u00e9s<\/h3>\n<p class=\"mt-1.5 text-sm leading-relaxed text-gray-500 dark:text-gray-400\">A lev\u00e9lk\u00fcld\u00e9s szolg\u00e1ltat\u00e1s is a csomag r\u00e9sze, k\u00fcl\u00f6n k\u00f6lts\u00e9g n\u00e9lk\u00fcl. Nem kell SMTP-szolg\u00e1ltat\u00f3t keresned, \u00e9s nem fizetsz a kik\u00fcld\u00f6tt levelek ut\u00e1n.<\/p>\n<\/p><\/div>\n<div class=\"group rounded-xl border border-gray-200 bg-white p-5 transition-shadow hover:shadow-md dark:border-gray-700 dark:bg-gray-800\">\n<div class=\"mb-3 flex h-10 w-10 items-center justify-center rounded-lg bg-amber-100 text-amber-600 dark:bg-amber-900\/30 dark:text-amber-400\">\n      <i class=\"fa-duotone fa-inbox text-lg\"><\/i>\n    <\/div>\n<h3 class=\"text-base font-bold text-gray-900 dark:text-white\">Egy k\u00f6zponti c\u00edm<\/h3>\n<p class=\"mt-1.5 text-sm leading-relaxed text-gray-500 dark:text-gray-400\">Saj\u00e1t domainen, p\u00e9ld\u00e1ul <code>ugyfelszolgalat@cegem.hu<\/code>. Egy fogad\u00f3 \u00e9s egy k\u00fcld\u0151 c\u00edm, a be\u00e9rkez\u0151 levelek pedig automatikusan tickett\u00e9 alakulnak.<\/p>\n<\/p><\/div>\n<div class=\"group rounded-xl border border-gray-200 bg-white p-5 transition-shadow hover:shadow-md dark:border-gray-700 dark:bg-gray-800\">\n<div class=\"mb-3 flex h-10 w-10 items-center justify-center rounded-lg bg-amber-100 text-amber-600 dark:bg-amber-900\/30 dark:text-amber-400\">\n      <i class=\"fa-duotone fa-users-gear text-lg\"><\/i>\n    <\/div>\n<h3 class=\"text-base font-bold text-gray-900 dark:text-white\">T\u00f6bb munkat\u00e1rs<\/h3>\n<p class=\"mt-1.5 text-sm leading-relaxed text-gray-500 dark:text-gray-400\">Minden koll\u00e9ga saj\u00e1t felhaszn\u00e1l\u00f3t kap, szerepk\u00f6r\u00f6kkel \u00e9s jogosults\u00e1gokkal. A rendszer napl\u00f3zza, ki nyitotta meg az \u00fcgyet \u00e9s ki v\u00e1laszolt.<\/p>\n<\/p><\/div>\n<div class=\"group rounded-xl border border-gray-200 bg-white p-5 transition-shadow hover:shadow-md dark:border-gray-700 dark:bg-gray-800\">\n<div class=\"mb-3 flex h-10 w-10 items-center justify-center rounded-lg bg-amber-100 text-amber-600 dark:bg-amber-900\/30 dark:text-amber-400\">\n      <i class=\"fa-duotone fa-shield-check text-lg\"><\/i>\n    <\/div>\n<h3 class=\"text-base font-bold text-gray-900 dark:text-white\">Friss\u00edt\u00e9s \u00e9s fel\u00fcgyelet<\/h3>\n<p class=\"mt-1.5 text-sm leading-relaxed text-gray-500 dark:text-gray-400\">Rendszer- \u00e9s biztons\u00e1gi friss\u00edt\u00e9sek, karbantart\u00e1s, hibajav\u00edt\u00e1s \u00e9s a folyamatos m\u0171k\u00f6d\u00e9s fel\u00fcgyelete \u2014 mind a havid\u00edj r\u00e9sze.<\/p>\n<\/p><\/div>\n<\/div>\n<h2 class=\"mt-10 mb-4 text-2xl font-extrabold text-gray-900 dark:text-white\">Nincs dupla v\u00e1lasz, nincs elveszett lev\u00e9l<\/h2>\n<p class=\"text-base leading-relaxed text-gray-600 dark:text-gray-300\">\n  A leggyakoribb hiba nem az, hogy nem v\u00e1laszol senki, hanem hogy ketten v\u00e1laszolnak \u2014 vagy mindenki azt hiszi, hogy a m\u00e1sik m\u00e1r megtette. A ticketrendszer ezt z\u00e1rja ki: minden \u00fcgynek van gazd\u00e1ja, st\u00e1tusza \u00e9s el\u0151zm\u00e9nye.\n<\/p>\n<ul class=\"mt-6 space-y-2.5 text-base leading-relaxed text-gray-600 dark:text-gray-300\">\n<li class=\"flex gap-2.5\"><i class=\"fa-duotone fa-check mt-1 text-sm text-amber-600 dark:text-amber-400\"><\/i><span>automatikus ticketl\u00e9trehoz\u00e1s a be\u00e9rkez\u0151 levelekb\u0151l<\/span><\/li>\n<li class=\"flex gap-2.5\"><i class=\"fa-duotone fa-check mt-1 text-sm text-amber-600 dark:text-amber-400\"><\/i><span>st\u00e1tuszkezel\u00e9s \u00e9s priorit\u00e1sok<\/span><\/li>\n<li class=\"flex gap-2.5\"><i class=\"fa-duotone fa-check mt-1 text-sm text-amber-600 dark:text-amber-400\"><\/i><span>kateg\u00f3ri\u00e1k \u00e9s c\u00edmk\u00e9k<\/span><\/li>\n<li class=\"flex gap-2.5\"><i class=\"fa-duotone fa-check mt-1 text-sm text-amber-600 dark:text-amber-400\"><\/i><span>bels\u0151 megjegyz\u00e9sek, amiket az \u00fcgyf\u00e9l nem l\u00e1t<\/span><\/li>\n<li class=\"flex gap-2.5\"><i class=\"fa-duotone fa-check mt-1 text-sm text-amber-600 dark:text-amber-400\"><\/i><span>kereshet\u0151 el\u0151zm\u00e9nyek: ki, mikor \u00e9s mit m\u00f3dos\u00edtott<\/span><\/li>\n<li class=\"flex gap-2.5\"><i class=\"fa-duotone fa-check mt-1 text-sm text-amber-600 dark:text-amber-400\"><\/i><span>korl\u00e1tlan be\u00e9rkez\u0151 \u00e9s kimen\u0151 lev\u00e9l<\/span><\/li>\n<\/ul>\n<div class=\"mt-10 flex items-start gap-4 rounded-xl border border-gray-200 bg-gray-50 p-5 dark:border-gray-700 dark:bg-gray-800\">\n<div class=\"flex h-10 w-10 shrink-0 items-center justify-center rounded-lg bg-amber-100 text-amber-600 dark:bg-amber-900\/30 dark:text-amber-400\">\n    <i class=\"fa-duotone fa-graduation-cap text-lg\"><\/i>\n  <\/div>\n<div>\n<h3 class=\"text-base font-bold text-gray-900 dark:text-white\">Vide\u00f3s oktat\u00e1s, a csomag r\u00e9szek\u00e9nt<\/h3>\n<p class=\"mt-1.5 text-sm leading-relaxed text-gray-600 dark:text-gray-300\">Teljes online kurzus a rendszer haszn\u00e1lat\u00e1r\u00f3l: ticketkezel\u00e9s, v\u00e1laszad\u00e1s, st\u00e1tuszok \u00e9s a napi munkafolyamatok. Korl\u00e1tlanul megtekinthet\u0151, \u00edgy \u00faj koll\u00e9g\u00e1k betan\u00edt\u00e1s\u00e1ra is haszn\u00e1lhatod.<\/p>\n<\/p><\/div>\n<\/div>\n<h2 class=\"mt-10 mb-4 text-2xl font-extrabold text-gray-900 dark:text-white\">Kinek aj\u00e1nljuk?<\/h2>\n<p class=\"text-base leading-relaxed text-gray-600 dark:text-gray-300\">\n  Web\u00e1ruh\u00e1zaknak \u00e9s szolg\u00e1ltat\u00f3 c\u00e9geknek, ahol t\u00f6bb munkat\u00e1rs is v\u00e1laszol az \u00fcgyfeleknek. Akkor hozza a legt\u00f6bbet, ha ma t\u00f6bb e-mail fi\u00f3kban \u00e9s tov\u00e1bb\u00edtott levelekben zajlik az \u00fcgyf\u00e9lkommunik\u00e1ci\u00f3, \u00e9s ezen szeretn\u00e9l rendet tenni.\n<\/p>\n<div class=\"mt-6 flex items-start gap-4 rounded-xl border border-gray-200 bg-gray-50 p-5 dark:border-gray-700 dark:bg-gray-800\">\n<div class=\"flex h-10 w-10 shrink-0 items-center justify-center rounded-lg bg-amber-100 text-amber-600 dark:bg-amber-900\/30 dark:text-amber-400\">\n    <i class=\"fa-duotone fa-handshake text-lg\"><\/i>\n  <\/div>\n<div>\n<h3 class=\"text-base font-bold text-gray-900 dark:text-white\">Nem egy \u00fajabb szoftvert adunk<\/h3>\n<p class=\"mt-1.5 text-sm leading-relaxed text-gray-600 dark:text-gray-300\">Egy k\u00e9sz, m\u0171k\u00f6d\u0151 \u00fcgyf\u00e9lszolg\u00e1lati rendszert kapsz, amit azonnal haszn\u00e1latba vehetsz \u2014 az \u00fczemeltet\u00e9st \u00e9s a karbantart\u00e1st pedig folyamatosan vissz\u00fck helyetted.<\/p>\n<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>K\u00e9sz, felkonfigur\u00e1lt \u00fcgyf\u00e9lszolg\u00e1lati rendszer saj\u00e1t szerveren: minden megkeres\u00e9s egy helyre \u00e9rkezik, minden v\u00e1lasz napl\u00f3zott. Felhaszn\u00e1l\u00f3nk\u00e9nti licencd\u00edj n\u00e9lk\u00fcl.<\/p>\n","protected":false},"featured_media":452305,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[36,303],"product_tag":[],"class_list":{"0":"post-452301","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-hatekonysagnoveles","7":"product_cat-szolgaltatas","9":"first","10":"instock","11":"taxable","12":"shipping-taxable","13":"purchasable","14":"product-type-variable-subscription","15":"has-default-attributes"},"_links":{"self":[{"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/product\/452301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/comments?post=452301"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/media\/452305"}],"wp:attachment":[{"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/media?parent=452301"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/product_brand?post=452301"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/product_cat?post=452301"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/dev.hellowp.io\/hu\/wp-json\/wp\/v2\/product_tag?post=452301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}